DHGate is an online shopping site that is based in China. DHGate is one of the most popular online shopping site for Chinese products. DHGate provides a wide range of products and items ranging from Electronics, Apparel, Cell Phones and Accessories, Jewelry and Watches, Weddings and Formal Events, Automobile and Motorcycle, Lights and Lightning, Hair and Styling, Bags, Shoes and Accessories, Sports and Outdoors, Home and Gardens, Computers and Networking, among others. At any particular period in time, DHGate hosts more than 30 million products. As an individual, you can place an order on their website anytime of the day. Once you have completed your order, your items will be delivered to you.
DHGate supports several payment methods to purchase items from the website. They include Credit Card (Visa,Mastercard, American Express, Discover,e.t.c) Skrill, Bank Transfer, Western Union, Webmoney, and Debit Card.
DHGate is a customer friendly organization. As part of their promotional activities, DHGate sends coupons to buyers periodically. Customers who get coupons can enjoy discount and price reduction when purchasing items.
Tracking and Delivery Options:
DHGate has several shipping and delivery options available for different countries. They include China Post Air, DHL, EMS, Equick, Fedex, Hongkongpost, Singaporepost, UPS, CNE among others. When you purchase an item on their website, you will be given a tracking number once the item ships so that you can track the progress of your shipment and know the exact due delivery date.
DGGate has an impressive and highly responsive customer service. You can reach their Customer Service through an online chat assistance, 24 hours in a day and 7 days a week. You can also contact Customer Service by a web based messaging system. There would be responses to any message within 24 hours. DHGate also as a FAQ page where their customers can browse through frequently asked questions and their answers. Furthermore, you can contact Customer Service by phone and e-mail.
Customer Protection Policies:
DHGate is not the seller of items purchased on the website, rather DHGate provides a platform for different sellers which includes manufacturers, wholesalers and retailers to reach their target customers. This is why DHGate has robust customer protection policies in place to make sure that customers don't lose their money without getting the items they want. Their customer protection polices includes a "Guaranteed secure payment for every order". The aim of this policy is to ensure that your funds can be easily returned to you if you are not satisfied with your order. Another customer protection policy offered by DHGate is "Return and Refund" This policy enables unsatisfied customers to return merchandise to sellers and get their full cash refund. The third customer protection policy offered by DHGate is "Buyer protection after order confirmation" The implication of this policy is that DHGate does not transfer funds to the seller until the customer confirms receipt and satisfaction with the product.
You can contact Customer Service via web chat or message on their website www.dhgate.com. If you prefer to make a phone call, their phone number is +86-10-8225-7676. You can reach customer service representatives via phone from 9.00am to 6.30pm Beijing time. Their phone lines are available from Monday to Friday. You can also contact their customer service representive by e-mail. Their e-mail address is firstname.lastname@example.org